Setup IT Operational Portal Using iTop On CentOS/Debian

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iTop, stands for IT Operational Portal, is an Open Source web based application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

This tool is ideal for Help Desk agents, Support engineers, Service managers, IT managers and End-users. Hence it is based on Apache, MySQL and PHP, so you can run it on any operating system that supports those applications like Windows, Linux, MacOS and Solaris as well.

Using iTop you can:

- Document your entire IT infrastructure assets such as servers, applications, network devices, virtual machines, contacts.. etc.

- Manage incidents, user requests, planned outages.

- Document IT services and contracts with external providers including service level agreements.

- Export all the information in a manual or scripted manner.

- Import or synchronize/federate any data from external systems.

Features

- Fully configurable CMDB.
- HelpDesk and Incident Management.
- Service and Contract Management.
- Change Management.
- Configuration Management.
- Automatic SLA management.
- Automatic impact analysis.
- CSV import tool for all data.
- Consistency audit to check data quality.
- Data synchronization (data federation).

In this tutorial let us see how to setup the iTop on CentOS 6.5 and Debian 7, although it should work on RHEL, Scientific Linux 6.x and Ubuntu 13.10 as well.

Prerequisites

As it relies on apache, mysql and php, we need a server that has a working LAMP stack. To install LAMP server, refer the following articles that matches your platform.

- Install LAMP server on CentOS/RHEL/Scientific Linux 6

- Install LAMP server on Debian 7

- Install LAMP server on Ubuntu 13.10

Then install the following php extensions.

On CentOS/RHEL/Scientific Linux:

# yum install php-mysql php-mcrypt php-xml php-cli php-soap php-ldap graphviz

On Debian/Ubuntu:

# apt-get install php5-mysql php5-ldap php5-mcrypt php5-cli php5-soap php5-json graphviz

We need to adjust the following php settings for best performance. Edit file /etc/php.ini,

# vi /etc/php.ini

Set post_max_size as 32M.

[...]
post_max_size = 32M
[...]

Download iTap

You can download the latest version from here.

 # wget http://sourceforge.net/projects/itop/files/itop/2.0.2/iTop-2.0.2-1476.zip

Extract the zip file with command:

# unzip iTop-2.0.2-1476.zip

The above command extracts the zip file as a folder called ‘web’ in your current directory. Copy the ‘web’ folder contents to apache root folder.

# cp -fr web/ /var/www/html/itop

If you’re on a Debian/Ubuntu system, then the command would be:

# cp -fr web/ /var/www/itop

Create the following folders and make them to be writable.

# mkdir /var/www/html/itop/conf
# mkdir /var/www/html/itop/data
# mkdir /var/www/html/itop/env-production
# mkdir /var/www/html/itop/log
# chmod 777 /var/www/html/itop/conf/
# chmod 777 /var/www/html/itop/data
# chmod 777 /var/www/html/itop/env-production/
# chmod 777 /var/www/html/itop/log

Begin Installation

Let us start the installation by navigating to the URL http://ip-address/itop or http://domain-name/itop.

If everything Ok, you will see the following screen. Click Continue.

Welcome to iTop version 2.0.2 - Mozilla Firefox_001Select Install a New iTop and click Next.

Install or Upgrade choice - Mozilla Firefox_002Accept the License agreement.

License Agreement - Mozilla Firefox_003Create a new database for iTop.

Database Configuration - Mozilla Firefox_005Enter the password for admin account.

Administrator Account - Mozilla Firefox_006We’ve reached the end of installation. You’ll be asked to populate some sample data’s into your data. If you directly use it in production environment, then select the second option and Click Next. I want to populate my database with some demo data’s, so checked the first option.

Miscellaneous Parameters - Mozilla Firefox_008Click Next.

Configuration Management options - Mozilla Firefox_010Select the best choice of your IT environment and click Next.

Service Management options - Mozilla Firefox_012Select the type of your Ticket management. If you don’t like to have Ticket management system, you can skip it also.

Tickets Management options - Mozilla Firefox_013Select the type of tickets you want to use in order to manage changes to the IT infrastructure.

Change Management options - Mozilla Firefox_015Select the following options if you want to implement any additional ITIL processes.

Additional ITIL tickets - Mozilla Firefox_016Once you done with configuration, click Install.

Ready to install - Mozilla Firefox_018Congratulations! We’ve successfully installed iTop. Click on the Link Enter iTop to log in.

Done - Mozilla Firefox_019This is how my Dashboard looks with demo data.

Welcome to iTop - Mozilla Firefox_020That’s all now. Start learning iTop with demo data and manage your IT infrastructure like a boss.

Reference Links:

iTop Homepage

For questions please refer to our Q/A forum at : http://ask.unixmen.com/

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