Introduction OTRS, stands for Open source Ticket Request System, is a popular help desk software that can be used to assign tickets to incoming queries, and tracks further communications when needed. using OTRS, we can manage incoming inquiries, complaints, support requests, defect reports, and other communications. In this tutorial, let us see how to install […]
SiT!, Support Incident Tracker, is a Free, Open Source web based ‘Help Desk’ or ‘Support Ticket System’ application which uses PHP and MySQL for tracking technical support calls/emails. SiT! can be used to manage contacts, sites, technical support contracts and support incidents in one place. Also we can send emails directly from SiT!, attach files and […]
113Posted October 31, 2013 by SK
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